Terms and Conditions

Please read these Terms and Conditions (the Terms) carefully before purchasing any services. By placing an order or signing our Terms and Conditions you are confirming that you have read the Terms and agree to be bound by them. These Terms together, with the items listed in paragraph two, below, constitute a contract between you (the Client) and us (SPACE Pilates AS, known as SPACE Oslo and/or the Company). In these Terms “we”/”us”/”our” means Space Pilates AS and “you”/”your”/”yours” means you, the Client.

TERMS

All group classes (referred to as “Sessions” for the purposes of these Terms) provided at any of our premises or by SPACE Pilates AS, (whose registered office is Bygdøy Allé 7, Oslo 0257 (the Studio) and whose company number is 919945184), are subject to the following express Terms.

MEMBERSHIP LOCATION

Monthly memberships are valid across our multiple Studio locations.

During less busy times of the year, one location may close whilst another may remain open. During such times, and/or for any unforeseen reason which results in the temporary closure of any location, the Client will be permitted to attend an alternative location.

BOOKING ALL SESSIONS

The cost of each Session will be shown clearly on our website and online booking system, MindBody. Bookings can be made via our app or via the online timetable on the website. It is the Client's responsibility to ensure that the booking has been made and that the correct payment has been submitted prior to attending Sessions. Clients must familiarise themselves with the expiry date for each single Session or package before purchase. Limited time offers may have different expiration dates and validity restrictions.

GROUP MONTHLY MEMBERSHIPS

This entitles the Client to book a maximum of one group Session per day, limited to a maximum number of group Sessions per month depending on the particular contract purchased.

After purchasing the first month of this product, the Client's credit or debit card will be automatically debited each month thereafter for the remaining term. After the remaining term, the membership will auto renew and a new membership will commence. You will receive an automated email from the MindBody system prior to the commencement of the new membership providing you with the opportunity to opt out of renewal. In the event you do not opt out of the renewal, your new membership will continue for the full term.

Membership freezes are available on a discretionary basis subject to a minimum freeze period of 2 weeks and a maximum freeze period of 1 calendar month during the membership term. Each Client will be granted 1 freeze period per the duration of the contract (above and beyond any annual Summer freeze period, the duration of which is entirely discretionary). Please note there is an administration charge in relation to a membership freeze during times where the studio is open.

PREGNANCY POLICY

We have a policy of a required private session covering pregnancy modifications to be completed in order to continue with group classes after 12 weeks of pregnancy, at the Studio's discretion.

Pregnant clients are granted a freeze period of up to 1 year, at which point the membership will be automatically reinstated.

3 MONTHLY MEMBERSHIP

Our 3 Month Memberships have a 3 month commitment term, after which the contract will automatically renew as specified above unless the Client chooses to opt out within the relevant 7 day window.

All unsettled debts will be automatically handed over to a debt collection company working on our behalf.

6 MONTHLY MEMBERSHIP

Our 6 Month Memberships have a 6 month commitment term after which the contract will automatically renew as specified above unless the Client chooses to opt out within the relevant 7 day window.

All unsettled debts will be automatically handed over to a debt collection company working on our behalf.

CHANGING, CANCELLING BOOKINGS AND NO SHOWS - GROUP SESSIONS

Clients can change or cancel bookings using our app, without charge, up to 12 hours before the start of the booked Session. If a Client books a Session within 12 hours of its scheduled start time, there is no entitlement to change or cancel that Session.

All no shows and late cancellations (made within 12 hours of the start time of the scheduled Session) will be charged a cancellation fee.

For Clients on a Group Monthly Membership, a charge ranging from 175kr to 250kr (depending on the type of membership) will be debited from the Client's account in the event of a late cancellation or no show. The class will also be debited from the Client's monthly allocation.

Where the system is unsuccessful in taking a late cancellation payment, the Client is required to pay the outstanding debt in advance of future booked Sessions. There is no right to full or partial refunds and no right to Session(s) in lieu.

All unsettled debts will be automatically handed over to a debt collection company working on our behalf.

CHANGING, CANCELLING BOOKINGS AND NO SHOWS - COURSES

These Sessions are run as a course and are not subject to the 12 hour cancellation policy. The course is paid for in full in advance and no refunds are provided for classes the Client is unable to attend during the course period.

CHANGING, CANCELLING BOOKINGS AND NO SHOWS - PERSONAL SESSIONS

Clients can change or cancel bookings, without charge, up to 12 hours before the start of the booked Session. If a Client books a Session within 12 hours of its scheduled start time, there is no entitlement to change or cancel that Session.

Clients may change or cancel a Session booking online using our app. No shows and late cancellations (12 hours before the start time of the scheduled Session) will be charged at the full rate and the Session will be automatically deducted from the relevant package purchased. There is no right to full or partial refunds and no right to Session(s) in lieu.

IF WE CANCEL YOUR BOOKING

In the event that we cancel a booked Session, we will make reasonable efforts to contact you by email or telephone to let you know. We will offer Clients the chance to transfer to another equivalent Session at an alternative date and time of choice subject to availability.

We reserve the right to cancel a booked Session at any point in time in the event of poor attendance.

BOOKING CONFIRMATION

All Sessions offered by us are subject to availability. We do not guarantee availability at any time. MindBody provide a summary of bookings via the app for each Client. It is the Client's responsibility to ensure he/she is correctly booked for each class he/she wishes to attend and has the right notifications enabled to receive system generated emails regarding their booking.

COMPENSATION

We will compensate you for any loss or damage you may suffer as a result of a breach of the duties imposed on us by law. However, our liability to you may be mitigated to the extent the loss or damage is attributed to: i. your own fault; ii. a third party unconnected with the provision of our services; or iii. events which we could not have foreseen or avoided even if we had taken all responsible precautions. Our liability to compensate you (other than in the case of personal injury or death caused by our negligence) will be limited to kr. 2500 having regard to such factors as whether the loss or damage was due to a negligent act or omission by us.

PRICE CHANGES

We reserve the right to review and change package and/or Session prices at our sole discretion and without prior notification.

FITNESS AND HEALTH

By agreeing to the Terms Clients hereby confirm that they have no serious health issues which may adversely affect their participation in any Session. It is the Client’s sole responsibility to notify us in writing before attending any Session of any circumstances affecting their health which may be exacerbated by exercise and/or which may have arisen or worsened since their last Session (if any). It is the Client's responsibility to notify the instructor before or during a Session if he/she is feeling unwell. Clients are advised not to exercise without first seeking medical advice if they have concerns about their physical condition and wellbeing. If there is any doubt, the Client should consult his/her doctor. We reserve the right to refuse access to any Client if, in our absolute discretion, we consider that the health of the individual concerned may be endangered by attending Sessions. We reserve the right to refuse access to any Client if, in our opinion, we consider that the Session booked by the Client is not suitable. This applies specifically to pregnant Clients or where the Client has not completed the required number of Sessions deemed necessary to participate in certain Session formats. Please view the Session description pages on our website for details of Session requirements. Clients are required to follow the instructions of the instructor at all times. The Company cannot be held responsible for any particular Session, instructor and/or item of Pilates equipment not being available for whatever reason. The Company reserves the right to make alterations to the Sessions, instructors and/or equipment, as well as to those ancillary facilities, provided to Clients, without notice and in its absolute discretion. The Company will not be liable for any loss occasioned by such alterations except insofar as such loss is by law incapable of exclusion. It is the Client’s responsibility to ensure that he/she is capable of performing exercises provided by any Session which he/she attends. Clients accept the risk of injury from performing exercises and using specialist equipment and are advised to consult their doctor prior to beginning any Session to discuss any concerns. Advice provided by our instructors at no time constitutes medical advice.

PERSONAL BELONGINGS

Personal belongings are brought into the Studio at the Client’s own risk and the Company does not accept liability for any loss or damage whatsoever to such items.

DRESS CODE

Clients are requested to wear a form of dress appropriate to the practice of Pilates and we recommend that Clients wear stretch bottoms and a T-shirt or sports top. Full, toe covering socks are required in the Studio at all times without exception. Outdoor footwear should be removed in the reception area before entry to the Studio. Clients are strongly advised to remove all jewellery before each Session.

SAFETY AND HYGIENE

In the interests of safety and hygiene, no crockery, glass or food is permitted in the Studio. Only closed containers of water are permitted in the Studio. In the event of a fire, Clients are asked to make their way to the nearest available exit using the stairs. Smoking is strictly forbidden in the Studio.

GENERAL

Clients are required to keep personal information up to date at all times using MindBody. The Company reserves the right to refuse admission to the Studio at its sole discretion. The Company will provide named third parties with information as per the Terms of the Company’s Privacy Policy. The Company may, if a Client so wishes, communicate with the Client by email. By providing an email address to the Company, the Client consents to receiving email communications from the Company, including notices pursuant to the Terms. The Client accepts the risk that email may not be a secure and confidential means of communication. The Company will not be liable for any loss or damage suffered as a result of communicating with a Client by email.

USE OF FACILITIES

The Studio may at any time without notice withdraw all or part of its facilities for any period or periods and with notice, where practicable, in connection with any cleaning, repair, alteration, maintenance work, business requirements or for reasons beyond the control of the Studio or the Company. Children under the age of 18 may not attend Sessions without the express consent of their parent(s) or legal guardian(s). Clients must at all times observe any Studio guidelines which may be notified to them from time to time and are requested to comply with all reasonable directions which the management of the Studio may issue to ensure the smooth operation of the Studio for the convenience and safety of all Clients. Any marketing, educational or other materials of any nature whatsoever produced by the Company and which are made available to Clients will at all times remain the property of the Company and will be subject to the Company’s copyright.

LIMITATION OF LIABILITY

The information available on or through the Company’s website (the Site) and/or through MindBody, and the Services supplied via or in connection with the Site or at the Studio do not constitute medical advice and it is the Client’s sole responsibility to determine, through obtaining appropriate medical advice, that he/she is fit and well and that such contents and services are suitable. Before commencing any exercise regime, the Client should consult his/her doctor. It is also vital that Clients supply us with accurate personal information. We try to make sure that all information contained on the Site (and provided by us to you as part of the Sessions purchased) is correct. However, subject to the paragraph below, we do not accept any liability for any error or omission and exclude all liability for any action the Client (the Client’s legal representatives and/or heirs) may take, or loss or injury the Client may suffer (direct or indirect including loss of pay, profit, opportunity or time, pain and suffering, any indirect, consequential or special loss, howsoever arising) as a result of relying on any information on this Site or provided through any service supplied by us. The Company accepts no liability for loss or damage to the Client’s property or for injury to the Client in or outside of the Studio except insofar as such loss, damage or injury is by law incapable of exclusion. In consideration of their participation in the Company’s activities and Sessions and the use of facilities and equipment owned and/or under the control of the Company the Client hereby waives and releases the Company from any and all responsibility or liability for injuries or damages resulting from their participation in any of the Company’s activities or use of the Company’s equipment or facilities save in respect of death or personal injury caused by the negligent act or omission of the Company.

AMENDMENTS TO TERMS

We reserve the right to vary and revoke the Terms from time to time with such variations we consider necessary or desirable for the regulation of the affairs of the Studio and the conduct of Clients. Any such changes will be notified to Clients and, until revoked, are and will be binding.

FORCE MAJEURE

We shall not be liable to the Client or deemed to be in breach of these Terms and Conditions by reason of any delay in performing or any failure to perform any of our obligations in relation to these Terms if the delay were due to any cause beyond our reasonable control, including, but not limited to, pandemics, acts of god, terrorism, explosion, flood, storm, fire, war or threat of war, riot, sabotage, insurrection, civil disturbance, restrictions, regulations, by-laws, prohibitions or measures of any kind on the part of any government, parliamentary, or local authority, strikes, lockouts or other industrial action or trade disputes (whether involving our employees or those of any third party), I.T, viruses, difficulties in obtaining raw materials, labour, fuel, parts or machinery, power failure or breakdown in machinery.

WAIVER

No delay or failure by either party to exercise any of its powers, rights or remedies under these Terms will operate as a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver, to be effective, must be in writing.

SEVERABILITY

If any part of these Terms is found by a court of competent jurisdiction or other competent authority to be invalid, unlawful or unenforceable then such part will be severed from these Terms, the remainder of which will continue to be valid and enforceable to the fullest extent permitted by law.

ENTIRE AGREEMENT

These Terms together with our disclaimer and any policies we have in force from time to time constitute the entire agreement between us and you and shall have effect to the exclusion of any other memorandum, agreement, or understanding of any kind, whether oral or written, between us and you.

GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with Norwegian law and the parties hereby agree to submit the exclusive jurisdiction of the Norwegian courts.